Shipping and Returns

 How do we ship our product?

GekPower will ship via the most reliable and time-efficient courier available depending on the location of the delivery.

Customers may provide GekPower with their own courier preference and can include an account number, if applicable, by writing the courier information in the "special instructions for the seller" section at the time of checkout.

How do we calculate the shipping cost?

Our prices are based on US dollars and are as follows:

Free Shipping

For orders totalling $99 USD or above (Canada and US only).
Free shipping is Not available for specific products; please check availability during checkout.

Why is there a shipping cost, even after exceeding the flat rate for a few products?

Product shipping costs are charged based on the quantity, size, and weight of the product. A surcharge will be applied to any oversized items. 

When do we ship our products?

All orders are shipped through different couriers based on the priority you selected at checkout. All orders are shipped within one business day of purchase from Monday to Friday, excluding Canadian statutory holidays (see below). Any orders placed on Saturday or Sunday will be shipped the following week.

What if you want to cancel your order before it is shipped?

We accept cancellations and full refunds on all orders if the parcel has not been picked up by, or dropped off at, a courier.

How does our Return or Exchange Policy work? 

Returns and exchanges are accepted within 30 days of the original purchase date.
Important information below:
  • All returned products must be in new, resellable condition and in original packaging to be accepted as a valid return or exchange. 
  • The customer is responsible for return shipping fees.
  • Special orders, altered channels, strip lights, or assembled/disassembled products are not refundable.
  • A 15% restocking fee will apply.
  • Two week processing time.
  • To Return any product, make sure to use USPS for the United States and Canada Post for Canada. Other shipping companies are NOT acceptable.
  • To submit a request for a return or exchange, please email sales@gekpower.com

Duty Charge:

  • Customers will be responsible for any duty charges incurred on a returned product by the carrier.

Note: import tax may apply to the products 

Statutory Holidays in British Columbia, Canada

|| New Years Day (January 1) || Family Day (February 19) || Good Friday (March 29) || Victoria Day (May 20) || Canada Day (July 1) || B.C. Day (August 5) || Labour Day (September 2) || National Day for Truth and Reconciliation (September 30) || Thanksgiving Day (October 14) || Remembrance Day (November 11) || Christmas Day (December 25) ||