Shipping policy

 How do we ship our product?

GekPower will ship via a most reliable and time-efficient courier depending on the location of delivery.

Customers may provide GekPower with their own courier preference and account number for shipments by writing the courier information in the "special instructions for the seller" section at the time of checkout.

Important Note: Delivery may take 3–4 days longer than the estimated date shown on the checkout page.

Free Shipment

For orders total $99 USD or above
Free shipping is Not available for certain products please check availability during checkout.

Why the shipping cost, even after exceeding the flat rate for a few products?

Product shipping cost is charged based on the quantity and size of the product. A surcharge will be applied to any oversized item. 

When do we ship our product?

All orders are shipped through different carriers based on the priority you selected in the checkout. All orders are shipped on the same day you purchased from Monday to Friday, excluding on holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

What if you want to cancel your order?

We accept cancellation and full refund orders if the parcel is not delivered to a courier. Shipping charges are not refundable.

How does our Return or Exchange Policy work? 

Returns and exchanges are accepted within 30 days of the original purchase date.

Important information below:

  • All returned products must be in new, resellable condition and in original packaging to be accepted as a valid return or exchange.
  • If you decide to return an item from a free shipping order, the original shipping cost we paid to send the order will be deducted from your refund.
  • If you paid for shipping at checkout, please note that shipping fees are non-refundable.
  • Special orders, altered channels, strip lights, or assembled/disassembled products are not refundable.
  • A 30% restocking fee will apply.
  • Please allow up to two weeks for processing.

Orders returned due to incorrect or incomplete shipping addresses provided by the customer, refusal to accept or collect the package, failed delivery attempts, or packages marked as undeliverable/refused by the carrier will be treated as returns and are subject to the same return policy, including shipping charges and applicable restocking fees.

To submit a request for a return or exchange, please email sales@gekpower.com.

Tax & Duty Charge:

  • U.S. customers are exempt from customs duties - U.S. orders will be shipped directly from our U.S. warehouse.

Statutory Holidays in British Columbia, Canada 2026
January 1 - February 16 - April 3 - May 18 - July 1 - August 3 - September 7 - September 30 - October 12 - November 11 - December 25