How do we ship our product?
GekPower will ship via the most reliable and time-efficient courier available depending on the location of the delivery.
Customers may provide GekPower with their own courier preference and can include an account number, if applicable, by writing the courier information in the "special instructions for the seller" section at the time of checkout.
How do we calculate the shipping cost?
Our prices are based on US dollars and are as follows:
Free Shipping
For orders totalling $99 USD or above.
Free shipping is Not available for specific products; please check availability during checkout.
Why is there a shipping cost, even after exceeding the flat rate for a few products?
Product shipping costs are charged based on the quantity, size, and weight of the product. A surcharge will be applied to any oversized items.
When do we ship our products?
All orders are shipped through different couriers based on the priority you selected at checkout. All orders are shipped within one business day of purchase from Monday to Friday, excluding Canadian statutory holidays (see below). Any orders placed on Saturday or Sunday will be shipped the following week.
What if you want to cancel your order before it is shipped?
We accept cancellations and full refunds on all orders if the parcel has not been picked up by, or dropped off at, a courier.
How does our Return or Exchange Policy work?
Returns and exchanges are accepted within 30 days of the original purchase date.
Important information below:
- All returned products must be in new, resellable condition and in original packaging to be accepted as a valid return or exchange.
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Customers are responsible for return shipping fees. Additionally, if an order is returned, the original shipping cost must also be reimbursed.
- Special orders, altered channels, strip lights, or assembled/disassembled products are not refundable.
- A 15% restocking fee will apply.
- Two week processing time.
- To Return any product, make sure to use USPS for the United States, Other shipping companies are NOT acceptable.
- To submit a request for a return or exchange, please email sales@gekpower.com
Return Duty Charge:
- The customer is responsible for any duty charges incurred on a returned product by the carrier, if applicable.
Undelivered Orders:
- If an order is undelivered due to refusal, no mailbox, or customs issues, return shipping costs will be deducted from your refund.
Statutory Holidays in British Columbia, Canada 2025
January 1 - February 17 - April 18 - May 19 - July 1 - August 4 - September 1 - September 30 - October 13 - November 11 - December 25
